Scandinavian living: my online provider is a liability, any of the 2 other providers worth signing up with?
Okay, enough is enough. I really need to get a new online provider before my current provider gives me a nervous breakdown, any ideas for a better solution? (My currrent connection is unstable and slow as hell, pardon my language)
As far as I gather there are only three solutions to choose from in Norway: Netcom (my current provider), Telenor (the part state-owned former state monopolist), all other providers in Norway run on the networks of one of these with the exception of Ice (which is the process of building its own network).
Something like BT Open Zone would work well for me if the national coverage was good, but as far as I know no such option is available here.
Since mobility is key to me, a landline-based broadband tied to my address with a 12month or more fixed contract is pretty useless. I need something that works on the road: ideally all over Norway and beyond (and in my experience the UMTs network in this country only really works well in the main cities and along the main highways).
As for Netcom: I'm aware that my mobile broadband card is not the best, and I've heard from friends that Netcom has another mobile service which works well, at least in Oslo, but I can't forgive them for the customer disservices I suffered from their side since signing up with them.
This was only the beginning ...the fact that I've twice spent close to an hour on the phone with them trying to fix my non-existent online connection - with Netcom going on about me having to reinstall everything from the Netcom software to my operating system, only to be told at the end of the conversation that, actually, Netcom's network is down, that's what's been causing my problem - is enough to never go near them again. My time is valuable for one, but they also charge money for these customer disservices.
Now, Telenor tells me they will be the better option because they've been in the game for so long (like in: hey kid, you know we used to be a state monopolist, so our starting point is .. well...kinda superior you know – wink, wink), but evidence and my, perhaps ill-informed, instincts tell me that this starting point doesn't bode well for their customer service, which leaves ICE: do you think it's worth the gamble?
Funnily enough, they say Norway is one of the most connected countries in the world, but right now the chore of finding a decent online provider reminds me of my first visit to a Californian supermarket in 1996: the sheer multitude of different brands for every products was perplexing to say the least, just for Mayo there was something like 20(!) different brands to choose from! Back home we only had one... Now, these days we have at least two, but what if both are equally shit?
Having said all this, I could have missed something in my crazy deadline race, in which case I'm more than happy to be enlightened...