Twitter mishaps and netiquette for journalists

Evidence suggests navigating the social web can be a bit of challenge for journalists, but does that mean we need a new set of ethical guidelines to safeguard their conduct?

Last week, while organising a debate on whether we need rules for journalists’ use of social media, I asked friends, colleagues and Twitter-followers for examples of journalists’ missteps and transgressions on the popular micro blogging site. My question threw up some interesting examples, and I’ll highlight some of those here.

Digital Doorstepping
But first I feel I should point out that, even though Twittiquette is the hot topic these days, it would be wrong to single out Twitter: these examples are very similar to journalists’ "missteps and transgressions" on other social media sites such as blogs and social networks.

For instance, only two years ago we had a similar discussion after bloggers and others reacted sharply to how some journalists solicited comments from bloggers who themselves experienced, or had friends who were caught up in, the Virginia Tech Massacre – leaving blog comments like "I would love to chat with you about this horrific event."

"Journalism has a long and dishonourable tradition of doorstepping the victims of tragedies. But in the digital age, the communities around the victims have voices to express their outrage at the media's behaviour - and that's what we're seeing here," said Adam Tinworth in a blog post.

Bullying your sources
Now, I’m not so sure it would not be entirely far-fetched to say that journalist have a long dishonourable tradition for bullying their sources either. However, it does look rather embarrassing when the bullying is conducted in a public place like Twitter, such as in this exchange between former National Post technology reporter David George-Cosh and marketing consultant April Dunsford earlier this year.

After Dunsford tweeted an observation from being interviewed by George-Cosh, leaving his name out of it, he identified himself when he answered back with some very aggressive tweets. You can read the whole exchange here. Ouch. There are of course situations where journalists feel bullying, e.g. politicians, is entirely legitimate, even create TV-shows devoted to it, but here?

Twitter reveals journalists have opinions
An entirely different kind of example is that of Odd Myklebust, society editor for Norwegian regional newspaper Drammens Tidenede, who, two weeks before this year’s Norwegian parliamentary election, tweeted that this year’s regional political candidates were the worst ever. This created an outcry and spurred a debate on journalists and social media, and Myklebust later apologised saying the statement was too tabloid.

This incident reminds me of the Washington Post’s new, much ridiculed social media policy which came about after one of its managing editors, Raju Narisetti posted a few tweets that revealed he had opinions on issues such as health care, deficits and term limits. Impartiality is crucial to the WaPo policy, and Techchrunch has a ball with it in Twitter Unearths A Secret: Journalists Have Opinions:

"When word leaked out that he had his own opinions and was sharing them on Twitter, apparently the WaPo top brass scrambled quickly to get this under control. That included Narisetti deleting his Twitter account. Pathetic."

On the Norwegian incident, Per Valebrokk, editor-in-chief of business news site E24, wrote: "If Myklebust really means what he said on Twitter, why doesn’t he write it in his newspaper? What is really the biggest problem? That those working in the media have opinions, or that they’re not clear enough in their newspapers?"

Now, I can’t get myself worked up over these incidents revealing journalists to have opinions, but I should also, for the record, mention, that I know Myklebust from my time as a columnist at Drammens Tidende (where I effectively started my media career).

Making offensive remarks, then deleting them
I think a worse case is that of The Daily Telegraph’s former technology blogger Milo Yiannopoulos. I remember reacting to the tone of several of his tweets when I followed him on Twitter, but one incident in particular was later brought to my attention by someone who followed the situation more closely.

"Back when he was @yiannopoulos rather than @nero, Milo Yiannopoulos tweeted that he hoped the police 'beat the shit out of those wankers', referring to the G20 protestors. Then he deleted the tweets when one was killed," this person said, and described how @yiannopoulos also made aggressive remarks to some tweeters and deleted the tweets once they had been seen - adding that unpleasantness seemed not to upset people so much as deleting your remarks once they had caused a stir.

What a lot of this comes down to, especially Yiannopoulos’ and George-Cosh’s cases, is bad editorial judgements. If editors see one of their reporters or commentators make such ill-informed judgements repeatedly online, I imagine they would question how well this person is suited to represent the media company and at the very least have serious talk with the person in question. Also, we can all make gaffes, say things that are not well thought through, but most people recognise this - and apologising for it makes all the difference.

Personally, I don’t think a whole new set of rules is called for, but I organised a debate on this issue last week for The Norwegian Online News Association (NONA) as it had been brought to my attention that rules are under way in Norway’s biggest media organisations. It proved a very constructive and useful debate, and I’ll get back to some of the key points raised in a separate post.

Essential Advice
Still, this debate reminds me of something I copied from my friend Adriana’s blog several years ago, in 2006 I believe, and have often used when explaining netiquette to various audiences:

"On the internet you are not an institution. If you want to be and behave like one, you get isolated and bypassed... It's back to communication between human beings, communities and sometimes mobs. The rules of social interactions apply - if people challenge you on something you have done or said and you don't respond, expect a commensurate impact on your reputation or credibility.

"If people make fun of you or try to embarrass you, the choice is to remain silent in hope of appearing dignified or to shoot back, with indignation or with humour. It depends. Different responses will be appropriate at different times and different circumstances. That is why etiquette is so complicated. Media and communications strategies don't even come close. The main difference is that you don't need to be 'trained' for online communication; it's the one that you already know. And whether you are good at it or not has nothing to do with communication skills but with respect for others and some good manners."

This post has been edited following Milo Yiannopoulos' objections in the comments.

Comments

[Milo Yiannopoulos]

To say that I "harassed" other tweeters is completely false. Please justify this allegation.

[Milo Yiannopoulos]

You might name your source, while you're at it, or give a good reason why you allowed them to remain anonymous.

It's easy to snipe anonymously - much harder to stand by your words in public. I admitted my stupidity in posting that tweet and publicly apologised for it. Did your "source" not catch that?

And why do you suppose this was an attempt to "airbrush", rather than a retraction with regret for thoughtlessness? On what basis are you second-guessing my motives?

[Kristine]

I let my source remain anonymous because I had every reason to trust the person in question, and because what was said rhymed with my own impressions and memories from following you on Twitter as @yiannopoulos.

I remember you as being very cocky, at times aggressive and often having a go at other tweeters, but I make no assumptions about your motives - the title on the paragraph on you is from a quote, I'll make that clearer. I did miss the fact that you appologised for the affair though.

[Milo Yiannopoulos]

Well, I was asking for a justification that I "harassed" other tweeters. Now you've watered the allegation down to "having a go at", I guess I'm less interested. Not that you ventured an explanation for that remark in the first place.

The addition of scare quotes around "Airbrushing yourself out of history" and the fact that you've left this baseless supposition from your source intact actually makes the offence worse, but having looked at the level of attention your blog gets, I'm not inclined to waste further time commenting here.

And you have the audacity to include an anonymous quote mentioning "mild libel" in connection with me. Wow. If this is how you write about fellow professionals, I feel for you.

One day you'll go after someone who can be bothered to sue *you* for libel. They'll win.

[Kristine Lowe]

Ha, ha, ha: not impressed about the level of attention this blog gets? I'm not sure where you have looked, but I know my readers and reach well enough to beg to differ.

However, if I've made a mistake or not given enough thought to a formulation I'll be the first to correct it. In this case I've rephrased some of the text to take your objections into account.

[Milo Yiannopoulos]

Thank you for the amendments.

I suppose it would be too much to ask you to spell my name correctly, or even consistently...