This is pretty nifty: Paul Mathews, an Ericsson employee, was able to use a communication platform at the Swedish firm to enable those stranded without access to the internet to use their phones to post questions and messages to a Facebook page he'd set up to help passengers caught up in the recent flight chaos.
The text messages cost the usual rate but the user is kept up to date with replies for free thanks to the system. "The initiative is not connected to my employment but I am able to deploy the same technology that we export for external developers," he told The Local.
Mathews and his wife Helani manage the site, first set up when some US colleagues were left marooned in the Swedish capital amid the ongoing flight chaos, but he underlined that it is the users, now numbering more than 120, who keep it moving and make it it useful. Full story over at The Local.
I started writing about this issue due to my own experiences using VG.no's Hitchhiker's Central (Haikesentralen), but it's a fascinating topic. Not only because of my interest in editorial development and previous experiences from travel PR, but I really think this scenario reveals how powerful communication tools the internet offers and how out of touch too many institutions and companies are with this new communication landscape we live in.
It's not all that new of course, but the future has always been unevenly distributed and the volcano flight chaos, and subsequent transport crisis, just shows us to which extent this is the case.
In my last media report (link in Norwegian) I wrote that "If there is one arena custom-made to think big and fast at the same time, it's social media. The challenge here is that social media to a large extent is comprised of small niches and networks which could do with someone or something to connect it all together. A connection point is exactly what VG's Hitchiker Central has provided in the wake of the current transportation meltdown. But the tools to do this are so easy to use and readily available that it is far from given that this a role media will be able to occupy forever".
Mathews nifty "Stranded in Europe" Facebook page, and accompanying blog is one example of people taking matters into their own hands, and I'm sure there are plenty other, simliar examples to be found. In fact, here's another one, and I'm sure I could find other such initiatives if I did a bit of googling...