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Vodaphone Nightmare

I don't know what to say, or do. I've had three weeks now with 'no access' on my UK mobile due to some sort of network problem. I've spent an hour or two on a very expensive foreign line trying to fix it, with no result until today.

Now they tell me it'll be back working within 24 hours, just have to keep trying to switch it on and off (like I've got nothing better to do). I was told it was a general problem for lots of Vodaphone users trying to use their phones abroad, as if that's supposed to cheer me up.

But then, now that they've reset my phone, all my text messages are gone, including a very recent one with the pin to my answering phone they just forced me to reset. For a moment there I thought I hadn't stored the pin anywhere else and was told it couldn't be fixed until I'm back in the UK (funny that, seeing how they just forced me to reset my pin code while I was in Norway). It turned out I did have the pin code written down, but now I'm told I've dialed an incorrect number when I try to dial my UK phone. Christ.

A similar thing happened in May/April, when they reset my phone and just forgot to tell me that resetting it would mean I wouldn't be able to access my answering machine, pin or no pin, until I was back on UK ground. Oh, and they tell me all UK mobile phone companies work this way, I can't tell you how happy THAT makes me feel.

See, I kind of need this phone for work. Not as much in Norway as in the UK, but still: I don't suppose they'll refund my phone bills for all those weeks with no connection, or those loong expensive phone calls trying to fix it...

Update 29/8: come to think of it, I'm only a customer - why would they care?

It was some 10 hours past those promised 24hrs this morning, and still no access. I've had enough of making long useless phone calls from abroad, so emailed Vodaphone before 10am. Approaching 7pm - still no reply (yes, I'm impatient: it's an urgent matter to me, but obviously not to the company) However, I did come across this handy piece of advice over at Tom Watson's blog, perhaps worth considering...

Update 4/9 11am: Still No Connection. Four weeks with no connection tomorrow. I've emailed back and forth with Vodaphone customer service and they've resorted to offering me a blatant lie. Besides, every time I contact Vodpahone it's a different customer service representative answering, offering different versions of the same non-solutions.... Do I laugh or do I cry? I can think of a solution or two, but hate to spend even more time on something like this...

An hour+ later: Okay. Finally go thru to a helpful customer service guy (wow). Spent an hour on an the phone and established it is a Network Problem after all, despite whatever all those other helpdesk folks have wasted my time suggesting about handsets and SIM cards and non-existent bars and what have you. Still No Connection though, which may not be solved until I arrive London later this month...


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